Contact Us


As many are aware, the current epidemic, has brought many hardships as well as longer delivery times. We sincerely apologize in advance for any delay in your shipment. The shipping time for US orders is 3-5 business days. As for outside of the US, longer shipping times are expected. For any questions and concerns, please keep reading for more information on how to get in touch.

We are here to provide you with the best products as well as customer service.

aFor any questions or concerns please feel free to contact us directly through direct message on Instagram @valencijewelry or email us at: 

 Please visit the Shipping/Returns page to find more information on shipping time, domestic and international shipping, as well as returns. 

 Return Policy

You may return an item 14 days after your package has been delivered. You may use any of the above method(s) to contact us for your return. Please have your name and order number ready, to make it easier to issue a return for your order. You may not return any damaged items, if you send back a damaged item, you will not be refunded. Your refund will go back to the original payment used at checkout. If you have any other questions regarding your return, feel free to contact us at anytime.